bet938 Terms and Conditions — Your Guide to Using the Platform

1 Eligibility and Age Requirement

Access to bet938 and all of its features — including sports betting, game lobby, live casino, VIP programme and the mobile app — is strictly limited to individuals who meet all of the following eligibility criteria:

• You must be at least 18 years of age at the time of registration and for the entire duration of your use of the platform.
• You must be accessing and using the platform of your own free will and for personal, recreational use only.
• You must not be using bet938 on behalf of another person, business entity or third party without explicit written authorisation.
• You must not be a person who has previously been excluded or self-excluded from bet938 or any associated platform.
• You must not be an employee, contractor, agent or close relative of an employee of bet938 or its technology and service partners in a capacity that creates a conflict of interest.

bet938 reserves the right to request proof of age and identity at any point during an account's lifetime. This may include a national identity document, passport, or utility bill for address verification. If satisfactory documentation is not provided within a reasonable timeframe, the account may be suspended and pending funds held until verification is completed.

2 Account Registration and Security

To use bet938, you must create a single, personal account using accurate and complete information. The registration process requires a valid mobile number, a unique username and a secure password. You are responsible for the accuracy of all information provided during and after registration.

• Each individual may hold only one active bet938 account at any given time. Multiple accounts — whether opened under different names, contact details or devices — constitute a breach of these terms.
• You must keep your login credentials, including your password and any two-factor authentication codes, strictly confidential. You must not share account access with any other person.
• Any action taken through your account — placing bets, depositing funds, changing account settings — is considered authorised by you unless you notify bet938 of unauthorised access immediately upon discovery.
• You must notify bet938 promptly if you suspect your account has been compromised, accessed by an unauthorised person, or if you have forgotten your credentials.
• bet938 reserves the right to close duplicate accounts and, in cases of deliberate multi-accounting to abuse bonuses or manipulate outcomes, to forfeit all associated balances.

Account registration and use is personal and non-transferable. You may not sell, transfer or assign your bet938 account or any balance held within it to another person under any circumstances.

3 Deposits, Withdrawals and PKR Transactions

All financial transactions on bet938 are denominated in Pakistani Rupees (PKR). The following payment methods are currently supported for deposits and withdrawals: JazzCash, Easypaisa, Raast, Bank Transfer, Visa, Mastercard and other supported mobile wallets.

• Deposits via JazzCash and Easypaisa are processed instantly. Your PKR balance will reflect the deposited amount as soon as the mobile wallet transaction is confirmed on our end.
• Bank Transfer and Raast deposits may take slightly longer depending on the processing time of the sending institution, though most are completed within a few hours.
• The minimum and maximum deposit amounts per transaction are displayed within the Deposit section of your account at the time of the transaction. These limits may vary by payment method.
• Withdrawal requests are processed to the same payment method used for the most recent deposit where possible. Processing times vary by method — mobile wallet withdrawals are typically faster than bank transfers.
• bet938 does not charge platform-side fees for standard deposits or withdrawals. However, your payment provider or bank may apply their own transaction charges, which are outside bet938's control.
• Withdrawals of bonus funds are subject to the wagering requirements outlined in Section 5. Only funds that have cleared wagering requirements are eligible for withdrawal.
• bet938 reserves the right to carry out identity and source-of-funds verification before processing withdrawal requests above certain thresholds. This is a standard financial due diligence process and is not indicative of any wrongdoing on the account holder's part.

4 Betting Rules and Market Settlement

The following rules apply to all sports betting activity on bet938, including cricket, PSL, T20 internationals, football, Esports and all other covered sports and events.

• Once a bet is confirmed by the platform — and a confirmation reference has been issued — it cannot be cancelled, reversed or amended by the account holder. Please review your selections carefully before confirming any wager.
• Bets are settled based on the official result of the relevant event as determined by the sport's governing body or, in the case of Esports, the tournament organiser. bet938 uses official result sources for all market settlement.
• In the event that a match, fixture or event is cancelled, postponed or abandoned before completion, all affected bets will be voided and stakes returned to account balances. The specific conditions for voiding are determined by the rules for each sport as outlined in the betting section of the platform.
• Live in-play bets are accepted based on the odds displayed at the time the bet is confirmed. Any delay in transmission between the event and the platform does not entitle an account holder to cancel a confirmed in-play wager.
• bet938 reserves the right to void any bet placed at odds that were clearly the result of a technical error, data feed malfunction or human input mistake — regardless of whether the event has already concluded.
• Maximum win limits apply per bet and per account per day. These limits are displayed in the betting section and may vary by sport, market type and account tier.
• Suspected collusion, match-fixing, use of automated betting tools or any form of bet manipulation will result in the immediate suspension of the account and forfeiture of all associated funds pending investigation.

For PSL and Pakistan international cricket matches specifically, ball-by-ball and over-by-over markets follow the relevant match rules as set by the Pakistan Cricket Board (PCB) and the International Cricket Council (ICC). Rain, DLS adjustments and super overs are all factored into market settlement as per standard cricket betting convention.

5 Bonuses, Promotions and Wagering Requirements

bet938 offers bonuses and promotional credits to eligible account holders from time to time. These may include welcome bonuses for new registrations, deposit match bonuses, free bet credits, cashback offers and PSL or cricket-specific seasonal promotions. The following general terms apply to all bonuses unless a specific promotion states otherwise:

• Bonuses are credited to your account balance as bonus funds, which are tracked separately from your real-money PKR balance until wagering requirements are met.
• All bonus funds are subject to a wagering requirement — typically expressed as a multiplier (e.g. 10x or 20x) — before they can be converted into withdrawable real-money funds. The exact requirement for each promotion is stated in the promotion's specific terms.
• Wagering requirements must be met within the validity period stated for each promotion. Unused bonus funds expire at the end of this period and are removed from your account without compensation.
• Not all bet types contribute equally to wagering requirements. Single bets on sports markets generally contribute 100%, while certain casino games or accumulator bets may contribute at a different rate as specified in the individual promotion terms.
• bet938 reserves the right to withdraw, modify or cancel any promotion at any time. If a promotion is withdrawn before you have claimed it, no compensation will be offered.
• Bonuses are intended for genuine recreational use. Creating accounts, depositing funds or making bets for the primary purpose of meeting wagering requirements and withdrawing bonus funds — without genuine engagement with the platform — constitutes bonus abuse and may result in account suspension.

6 VIP Programme

The bet938 VIP programme rewards regular account holders with tiered benefits based on their wagering activity across the platform. Participation in the VIP programme is automatic — there is no application process — and tier progression is based on points accumulated through qualifying bets and game plays.

• VIP points are earned on real-money bets and game plays. Bets placed using bonus funds do not contribute to VIP point accumulation unless stated otherwise in a specific promotion.
• VIP tier benefits include — but are not limited to — enhanced odds on selected cricket and PSL markets, priority withdrawal processing, exclusive promotional access and account management support at higher tiers.
• Tier maintenance requirements apply. If activity falls below the threshold required to maintain a given VIP tier within a rolling assessment period, the account may be moved to a lower tier at the next scheduled review.
• VIP points and tier status are personal to the account holder and cannot be transferred, sold or gifted to another account.
• bet938 reserves the right to modify the VIP programme structure, tier thresholds and associated benefits at any time. Account holders at affected tiers will be notified of material changes in advance where practicable.

7 Responsible Gaming

bet938 is committed to providing tools that help account holders keep their betting and gaming activity recreational, voluntary and within personal financial limits. The following responsible gaming tools are available to all account holders directly from account settings:

• Deposit Limits: Set a daily, weekly or monthly cap on the amount you can deposit into your bet938 account. Once set, a deposit limit takes effect immediately. Increasing a limit requires a cooling-off period before it becomes active.
• Session Time Reminders: Set a notification to remind you when you have been active on the platform for a specified period of continuous time.
• Temporary Break: Take a short break from the platform — from 24 hours up to several weeks — during which your account will be inaccessible for betting and gaming activity.
• Self-Exclusion: Request a longer-term exclusion from bet938 if you feel that your activity is becoming difficult to manage. Self-exclusion requests are processed promptly and the account will be suspended for the requested duration.

Gambling is entertainment, not a reliable source of income. If you are concerned about your own or someone else's gambling behaviour, please visit our Responsible Gaming page for detailed guidance on self-management and seeking support.

8 Prohibited Conduct

The following activities are strictly prohibited on bet938 and will result in account suspension, permanent closure and forfeiture of funds where applicable:

• Creating more than one account, whether under the same or different personal details.
• Providing false, misleading or fraudulent information during registration or verification.
• Using automated scripts, bots, AI-assisted tools or any software that interacts with the platform in a non-human manner to place bets, exploit odds or access promotions.
• Engaging in any form of arbitrage betting, match-fixing participation or insider information exploitation.
• Colluding with other account holders to manipulate bet outcomes or exploit bonus structures.
• Depositing funds obtained through fraudulent, criminal or unauthorised means.
• Attempting to reverse-engineer, copy, scrape or interfere with any part of the bet938 platform, its data feeds or its technology infrastructure.
• Using someone else's payment method for deposits without their explicit consent and knowledge.

bet938 cooperates with relevant authorities and financial institutions in cases involving suspected fraud, money laundering or other financial crimes. Account holders engaging in prohibited conduct should be aware that bet938 may share relevant account information and transaction records as required by applicable processes.

9 Privacy and Data Use

bet938 collects personal information provided during account registration and ongoing platform use — including your name, contact details, device identifiers and transaction history — for the purposes of operating your account, processing transactions, fulfilling any applicable verification requirements and improving the platform experience.

• Your personal data is not sold to third parties for marketing purposes unrelated to bet938.
• Transaction data is retained for as long as your account remains active and for a reasonable period thereafter, as required for financial record-keeping and dispute resolution.
• You have the right to request a summary of the personal data bet938 holds on your account by contacting support.
• Cookies and session tracking are used on the bet938 platform and app to maintain your login session, personalise your experience and monitor platform performance. You can manage cookie preferences through your browser or device settings.

For full details on how bet938 handles your personal information, please refer to the Privacy Policy.

10 Limitation of Liability

bet938 provides the platform on an "as available" basis. While we make every reasonable effort to ensure the platform operates reliably and accurately, we cannot guarantee uninterrupted availability or complete absence of technical errors.

• bet938 is not liable for losses arising from platform downtime, data feed delays, internet connectivity issues on the account holder's end, or circumstances outside our reasonable control.
• bet938 is not liable for any loss of opportunity — including a bet you were unable to place due to a temporary platform issue — beyond the return of any stake that was accepted but not processed due to a confirmed system error.
• In all cases, bet938's maximum liability to any account holder for a single incident shall not exceed the PKR balance held in that account at the time of the incident.
• Nothing in these terms limits liability for fraud, wilful misconduct or death and personal injury caused by our negligence — to the extent that such limitation would be unlawful.

11 Amendments to These Terms

bet938 reserves the right to update, modify or replace any part of these Terms and Conditions at any time. When material changes are made, we will notify active account holders via the contact details registered on their account and update the "last updated" date at the top of this page.

Continued use of the bet938 platform after changes to the Terms and Conditions have been published and communicated constitutes your acceptance of the revised terms. If you do not agree with any updated terms, you should stop using the platform and contact support to close your account.

12 General Provisions

These Terms and Conditions, together with the Privacy Policy and Responsible Gaming Policy, constitute the full agreement between you and bet938 in respect of your use of the platform. They supersede any prior communications, representations or arrangements.

• If any provision of these terms is found to be unenforceable or invalid, that provision will be severed from the rest of the terms, which will remain in full force and effect.
• Any failure by bet938 to enforce a provision of these terms on a given occasion does not constitute a waiver of the right to enforce that provision on any future occasion.
• These terms are written in English and, in the event of any discrepancy between translated versions and the English text, the English version shall prevail.
• Questions or concerns about these terms can be directed to the bet938 support team via the contact details available on the platform.

By using bet938, you confirm that you are doing so voluntarily, that you understand betting involves risk, and that you are using the platform for personal entertainment within your own financial means.